Almost everyone who types this query is in one of two situations, and they need opposite advice. Either the bill got uncomfortable, or the floor stopped connecting. The first has a dialer answer. The second usually does not, and switching platforms to fix it costs a migration and buys nothing.
So before the comparison table: which one are you?
Disclosure: Scout Data does not sell a dialer. We sell the records that go into one, which is exactly the bias you should read the last section with.
Situation one — the bill
Convoso does not publish a rate card. Its pricing page describes customised solutions priced on seats, features and integrations, offers volume discounts to larger teams, and — the detail worth underlining — states that carrier fees are billed separately from the platform.
That structure is common in this category and it makes cross-vendor comparison genuinely hard, because a quote-priced platform with telecom passed through and a published per-seat price with minutes bundled are not the same kind of number. Before you conclude you are overpaying, rebuild both sides into one figure:
- Platform, per seat, per month at the seat count you will actually staff — not your headcount, your concurrent dialing seats.
- Telecom at your real monthly minutes, outbound and inbound priced separately, plus per-DID rental across the number pool you need.
- Everything conditional: implementation, integration fees, recording storage at your retention period, any per-feature module you would switch on.
- Term. An annual commitment at a lower rate is a discount only if you will still want the platform in month eleven.
Do that on your incumbent first. A surprising number of floors discover the platform was never the expensive part, and that the real growth in the bill was minutes — which follows dial volume, which follows how many records the floor has to burn through to find a live homeowner. That finding takes you straight to situation two.
Situation two — the connects fell
Connect rate is not one number, it is three failures wearing a trenchcoat, and each has a different owner.
| Symptom | Likely cause | Who fixes it |
|---|---|---|
| Calls connect but the person is not the homeowner | Contact matched to an address, not to the owner on title | The data source. No dialer setting affects this |
| Dials go straight to voicemail or disconnect tones | Stale numbers, no dead-number replacement in the file | The data source, again |
| Live numbers, but nobody answers | Caller ID flagged, or unregistered caller name | Telephony and number-pool hygiene |
| Agents idle between connects | Pacing ratio wrong for floor size | The dialer — this is the genuine platform problem |
| Abandonment climbing | Predictive pacing on a floor too small to predict | The dialer, urgently |
Only the last two rows are reasons to change platforms. The first two are the most common cause of the complaint and the least commonly diagnosed, because a dialer’s reporting shows you dispositions rather than data quality, and a wrong-party call and a bad-fit prospect look identical in a summary. The build order that separates these layers is in outbound dialer setup for solar floors.
The test to run before you migrate
Split three numbers apart for one week on your current platform:
- Connect rate. Dials that reached a live human. A telephony and caller-ID number.
- Right-party rate off connects. Of those humans, how many were the homeowner you meant. A data number, and the one nobody tracks.
- Set rate off right party. Of the right people, how many booked. An agent and script number.
If connect rate is healthy and right-party rate is poor, no dialer on the market will help you. If connect rate is poor and right-party rate is fine once you get through, you have a telephony problem that may or may not be worth a migration. If agents are idle or abandonment is creeping up, that is a pacing problem and a platform change is a legitimate response.
The field, if a switch is warranted
- Published per-seat pricing. If quote fatigue is part of the problem, some vendors do publish — ReadyMode alternatives covers a platform with an advertised per-licence rate and what its tier boundary actually buys.
- Another quote-priced enterprise platform. Same procurement problem, different vendor; CallTools alternatives is a method for making quote-priced dialers comparable rather than a brand pitch.
- Open source, self-hosted. Zero licence cost and a real operating cost — VICIdial alternatives lays out the trade honestly.
- A lighter line-based dialer. For small teams that do not need predictive pacing at all — Mojo Dialer alternatives.
The part a dialer cannot do for you
A dialer decides how fast records are attempted, from which number, and in what order. It cannot make a record be about a person who still lives there, and it cannot make that person want the call. Those two properties are decided before the file is loaded, which is why a floor that changes platform without changing supply usually reports the same connect rate one quarter later on a new invoice.
The upstream disciplines that do move the number are hygiene — dedupe order, suppression, dead-number replacement, reload cadence, all covered in list hygiene for call centers — and the compliance boundary that decides who may be dialed at all, which is DNC compliance for outbound solar. Fix those and then decide whether the dialer was ever the problem.
Pricing structures described here are what each vendor publicly advertised at the time of writing; where a vendor does not publish rates, this page quotes none. Confirm current terms with the vendor directly, and with our sales team for Scout Data.
Frequently asked questions
How much does Convoso cost?
Convoso does not publish prices. Its own pricing page says solutions are customised per customer based on seats, features and integrations, notes that volume discounts exist for larger teams, and states that carrier fees are billed separately from the platform. That last clause is the one that catches people out when they compare a Convoso quote against a published per-seat price elsewhere.
Will switching dialers fix a falling connect rate?
Only if the cause is in the dialer, and usually it is not. A connect rate has three inputs: whether the number is live, whether the handset chose to ring, and whether anyone is home. A dialer controls pacing and caller-ID rotation. It has no influence at all over whether the number on the record still belongs to the household you meant to call.
What should I hold constant when comparing dialer quotes?
Seats at the same count, minutes at your real monthly volume, DIDs at the number you actually need, storage for recordings at your retention policy, integration fees, contract term, and whether telecom is inside the platform price or passed through. Two quotes that omit different items are not comparable, and the omission is rarely deliberate — each vendor simply describes its own bundle.