Delete Your Account

This page applies to the Scout Data app and web product operated by Scout Data Inc. You can delete your account yourself from inside the app, or ask us to do it by email. Either way, deletion is permanent.

Delete from the app

1. Sign in to Scout Data on your phone or at scoutdata.com.
2. Open Preferences → Account.
3. Tap Delete account, type your sign-in email to confirm, and confirm again.

Your account is closed immediately and you are signed out on every device. If you are the only admin of a team that still has other active members, promote another member to admin first; the app will ask you to do this before it closes your account.

Delete by email

Email [email protected] from the address you signed up with and ask us to delete your account. We confirm the request and complete the deletion within two business days.

What is deleted

• Your profile: name, email address, phone number, sign-in access and app preferences. Access ends immediately; the profile data is removed within 30 days.
• If you were the last member of your team, the team itself and its subscription. The subscription is cancelled as part of the deletion.

What is kept

• Records your team needs to keep working: door-knock results, notes and appointments stay with the team, attributed to a removed user, for as long as the team account exists.
• Invoices and payment records we are required to retain for legal, accounting or fraud-prevention reasons.
• Backups, which roll off on a 90-day cycle. Deleted data is not restored from backups.

Everything else is removed within 30 days, as described in our Privacy Policy.