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Case study›Roofing · Dallas–Fort Worth · Power dialer

One caller, one test file of hail-hit roofs, and 58% more conversations

One agent dialed 626 homes from a 1,000-home test file of hail-hit roofs. 4.22% of dials became a conversation of 30 seconds or more, 58% more than on the company’s own lists. The test booked 2 appointments and one sale, and the call notes changed the next file.

Who
A Dallas–Fort Worth storm roofing company
Customer type
Roofer with callers
Sells
Roof replacements after hail, by phone
Market
South Dallas–Fort Worth
Team
One agent on the test
Dialer
Their own power dialer
File
1,000 homes
A house roof under a hail cloud, a storm-swath contour traced across the lawn
+58%more conversations per dial than its own lists
+58%conversations per dial4.22% against 2.67% on its own lists
12.3%of dials answeredagainst 7.8% on its own lists
2appointments, and 1 sale
1,992dialsone agent, four days

Measured in the company’s own dialer export and published with the method.

He sent his dialer report first

This company replaces roofs after hail in Dallas–Fort Worth. The owner knows his numbers to the call. He sent us his own dialer report before we cut a single record.

We built a 1,000-home test inside the south Dallas–Fort Worth corridor where his own lists already convert: homes hit by hail of an inch or more since September 2024, with no roof work since. One agent dialed 626 of the homes, from September 18 to 21.

Connection moved first

12.3% of dials were answered, against 7.8% on his own lists the week before. 4.22% of dials became a conversation of 30 seconds or more, against 2.67%: 58% more conversations per dial. Dead air fell from 44% of calls to 33%.

Bookings were level, and the notes said why

The test booked 2 appointments, and one became a sale. Per dial, that was level with the same agent on his own lists, not ahead. The call notes showed why. “I just got a new roof” was 10.2% of answered calls, against 5.6% on his lists, and 203 of the 1,000 homes were built in 2020 or later.

So the next file changes: homes built in 2019 or earlier, owned 10 years or more. The lift in connection is measured. The lift in bookings is the next test.

Before us, and after

Conversations of 30 seconds or more per dial
Before2.67%its own lists, September 5 to 11
After4.22%1,992 dials on our file
+58%
Answered per dial
Before7.8%its own lists; 8.2% after matching the hour
After12.3%our file
Answered more often
Dead air
Before44%of calls on its own lists
After33%of calls on our file
Less dead air

How it works

We match each home to the hail that hit it, take out homes with roof work since the storm, and send the owner’s cell phone.

How this was measured
  • The company’s own dialer export: 1,992 dials on our file, September 18 to 21, 2026, one agent; its own lists, September 5 to 11.
  • A conversation is an answered call of 30 seconds or more. Answered per dial is 8.2% on its own lists after matching the hour of day.
  • “New roof” answers are the agent’s own call notes on answered calls.
  • Published anonymized. The company’s name and quotes appear only with its written approval.

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